FAQ’s

Can I make an appointment outside of normal hours?
Yes. We try to be as flexible as possible, out of hours treatments are available at the discretion of the therapist in question, they may also be subject to a concessionary surcharge.
What methods of payment do you accept?
We only accept cash or cheques accompanied by a bank guarantee card. We do not have the facility for credit / debit card payments.
Are you registered with major health insurers?
Yes. All staff are recognised by Westfield, Aviva, AXA PPP and other major health insurance schemes. If we are not currently registered with your insurer, we guarantee that our qualifications allow registration and this will not impede your claim.
Are all of your staff qualified?
Yes. All of our staff are fully certified to perform their specialist therapies.
Do I need doctors referral?
You do not need to see your doctor prior to physiotherapy.

However, if your treatment is to be covered by your Health Insurance, they may stipulate that a GP’s referral is required. If in doubt either check the fine print in your policy or contact your insurer directly. We may contact your GP or ask you to visit them if we feel this is necessary.

Is there a cancellation fee?
If you fail to attend or cancel on the day of your appointment. We reserve the right to charge for the missed appointment.
What should I wear when I attend for treatment?
We recommend that you wear loose fitting clothing. Your therapist will require you to partially undress to be able to assess and treat your problem.
Can a friend/relative accompany me to treatment sessions?
You are always welcome to have a friend or family member in the treatment room.
Where can I park my car?
There are free parking spaces for all visitors to the clinic right outside our front door.
Directions
Based in the small town of Upton minutes from the A1 motorway and adjacent to the A638 you can find us right on the main street with ample off road parking.

Opening Times

Monday 8.00 am – 7.00 pm
Tuesday 8.00 am – 7.00 pm
Wednesday 8.00 am- 7.00 pm
Thursday 8.00 am – 7.00 pm
Friday 8.00 am – 6.00 pm
Saturday 8.00 am 2.00 pm

Other appointments available upon arrangement  |  Sunday by appointment  |  Home visits available upon arrangement.

Get In Touch

01977 644888
johncoxtherapy@btconnect.com

9, The High Street
Upton, WF9 1HR